The journey · Step 3
Your first day, hour by hour
Nothing here should be a surprise on the day. Step through a first session below — from walking in to going home.
Interactive walkthrough
Tap through a session
Seven stages, in the order they happen. Take them at your own pace.
Stage 1 of 7 · Arriving
You walk in and someone is expecting you
Our transport can collect you, or you can park free of charge on site. You are greeted at reception, your details are checked and you are shown around the unit — including where the bathroom is, which is the question everyone actually wants answered.
Nervous is normal. Say so; the staff will stay with you.
What the room is like
Quieter than you are imagining
People often picture something cold and clinical. In practice it is a calm room of reclining chairs, low conversation, television, the soft hum of machines and nurses moving between patients.
Many of our patients come on the same days and times each week, so the people beside you become familiar faces. A good number of friendships have started in those chairs.
What people ask us before their first session
Bring with you on the day
- ID and medical aid card
- Your medication list
- A jersey or blanket
- Headphones and a phone charger
- Something to read or watch
- Any questions you have written down
This is general information and does not replace professional medical advice. Please speak to your doctor or our team about your own situation.
Would you like to see the unit before you start?
You are welcome to visit either clinic, meet the nurses and look at the space before your first session. Message us to arrange a time.